Frequently asked questions

Questions about our toys? The answers are here!

Where to find?

You can go on our shop page and find a physical store near to you that carries Quut. If you are looking for a specific item, we recommend to always call to check with the store before making the trip, as not all retailers carry our full range

If you find online shopping more convenient, you can go to our online shop section shop page.

You can send us your business or store profile at info@quuttoys.com and our sales team will contact you as soon as possible to discuss in detail.

Use & maintenance

Quut hard plastic toys (the outdoor / beach range) can be easily cleaned by using soap and water and can even be put in the dishwasher. This will clean your toys thoroughly.

The Quutopia soft foam bath toys can also be cleaned by using soap and water or in the dishwasher. If easier you can also clean them in your washing machine at 30° and / or 40°, when doing so we would advise you to put them in a little wash bag (as you would use for delicate clothes), just because some pieces are rather small.

The Quutopia bath toys are made of EVA, a soft foam with a closed cell structure that has the property of not absorbing water. To keep the toys hygienically clean, make sure to rinse the bath toys after use and store them dry.

The Quutopia soft foam bath toys can also be cleaned every now and then in the dishwasher. If easier you can also clean them in your washing machine at 30° and / or 40°. When doing so we would advise you to put them in a little wash bag (as you would use for delicate clothes), just because some pieces are rather small.

Items or parts that stay constantly wet might develop mold and mildew on wet surfaces. F.i. when a puzzle is constantly sticking to the shower wall, the surface between the wall and the puzzle will be wet all the time. In such a case mold or mildew might develop. Because the toy is less slippery than the shower wall, the mold will adhere to the surface of the toy. But the material itself will not be infected because of its closed cell structure. Should your EVA bath toys display signs of mold, you can easily clean them with nail polish remover. Put some remover on a cotton pad and rub the mold off. Then rinse. The toys will look great again.

Our playmats are non-porous (they are waterproof) and thus super easy to clean! A damp cloth will often do the trick. Should you use soap, be sure to choose a mild one. Don’t forget to dry off the entire mat after cleaning.

Basically it’s possible to use the vacuum, but be gently. The vacuum nozzle can damage the mat when suction power is too strong or when you make brute moves.

Not everybody is a puzzle wizard. That’s why we have a short assembly video here.

Our playmats were developed for indoor use. EVA foam is a durable material, but it is sensitive to sharp objects such as pebbles, small rocks, rough textured terrace tiles, …

Therefore we advise not to use the mat outside. Moreover, it is not recommended to place the mat in direct sunlight as this might affect the color and quality.

When you place (heavy) furniture or sharp-angled objects on the mat, this can leave permanent impressions. Pets can also leave permanent marks on the surface of the playmat.

The texture on the top of the outside serves as a protective layer against dirt, light scratches or dents, … The bottom is more sensitive and therefore should not be used as a surface to play on.

Please be careful to remove all sand before clicking the separate pieces of Cuppi and Raki back together.

Otherwise some sand might stay in between, making it more difficult to re-open afterwards

Sustainability

Yes
Designing and producing sustainable products was our first concern. Quut toys are well made and built to last. We have focused on durability to create an alternative for people who – like us – no longer want to buy poor-quality beach toys that break after the first use. Our toys are built to last. In addition to that, all of our products are BPA, Phthalates and latex free.

In beach toys, sustainability hasn’t been an issue for decades. Innovation was far away: we’ve seen too many bucket handles break or shovels snap while digging moats. And we ‘ve all seen the remnants of these toys strewn across the beach at the end of the day as disappointed children leavetheir worthless parts behind.

At Quut, we think this is ridiculous. So our toys are different. They’re unbelievably fun, extremely versatile and very beautiful. And they last… season after season. Our toys have gone through an extensive design and innovation process of the highest standard. And they have been thoroughly tested on ergonomics and durability to comply with the highest safety standards around the world. The result is a range of products that will stand the test of time. Both esthetically and functionally. This has been recognized by multiple international design and toy awards.

In an nutshell: we make toys that stand the test of time, inspired by our childhood memories, designed with our children’s future in mind.

Yes.
Quut toys are fully recyclable. In order to optimize recyclability, most of our toys consist of single or separate components, they’re made from well-recyclable mono materials and they’re marked with a Resin Identification Code (RIC) to optimize the sorting process. As such, they’re easy to recycle into qualitative secondary raw materials.

Safety

At Quut, we realize that the safety of your children is of the utmost importance. We want to assure every parent that all Quut products comply with rigorous safety standards. Our toys meet our own stringent in-house standards and fulfill or exceed international safety requirements. Quut toys are subjected to various testing procedures and norms worldwide:

  • Europe, South-America, Middle-East & Israel: EN71
  • USA & South-America: ASTM F963
  • South-America: CE
  • Australia/ New Zealand: AS/NZS ISO8124
  • Canada: SOR-2011-17
  • Japan: FSL (this applies to Quut products, but not Quutopia)
  • Russia: EAC

EN71 is a European standard specifying requirements and test methods for the mechanical/physical properties of toys as well as chemical tests, such as migration tests. With the implementation of the new EU directive, migration testing will comprise 17 metals instead of the eight considered until now.

This European standard applies to children’s toys as any article or material which is fully or partially designed or intended for use in play by children up to the age of 14 is considered as a toy. All Quut toys have passed this test with flying colors.

As Quut toys are being sold worldwide, our toys have to comply with more than just the EU norms. So we subject our toys to several international safety standards:

  • Europe, South-America, Middle-East & Israel: EN71
  • USA & South-America: ASTM F963
  • South-America: CE
  • Australia/ New Zealand: AS/NZS ISO8124
  • Canada: SOR-2011-17
  • Japan: FSL (this applies to Quut products, but not Quutopia)
  • Russia: EAC

All toys must be CE marked to show consumers that they meet certain safety, health and environmental requirements. These requirements are common to all members of the EU. The CE mark is the manufacturer’s declaration that the toy meets statutory requirements.

The CE mark is common to all members of the European Economic Area and must be affixed to selected product groups, i.a. toys, electrical appliances and personal protective equipment.

No, at Quut we do not use bisphenol A in our toys. Our toys are mainly made from polyethylene (PE) and polypropylene (PP).

Return & exchange

If you believe our toy has a manufacturing defect you can report this at info@quuttoys.com 

Please upload a picture of the toy (and the defect) so our quality team can study this for future prevention.

To ensure a quick and efficient follow up please make sure you mention following information:

  • Product name and / or reference number
  • Picture of the defect
  • If possible: purchase date and store name
Materials used

For our beach and outdoor toy range we chose not to add any UV stabilisator as we want to have as less chemicals as possible in our toys. Before launching a new color, we make sure it is a color who is by itself pretty UV resistant so it would not lose its color when exposed too long in the sun

No, at Quut we never use PVC in our toys. And our toys are free from phthalates (plasticisers).

Our playmats are made of high-quality EVA foam. They comply with all the safety standards imposed by the EU and US. At Quut we even take it a step further. For example our mat are completely formamide free, whilst legislation allows a certain maximum. Besides that they are free from BPA, phthalates and latex. Our playmats are also CE-certified.

It’s possible that the first couple of hours after unboxing you might detect a funny smell. No worries, are playmats are completely free from toxic substances and 100% safe for you and your family. The foam needs a while after opening the box to air out a little. That’s why we recommend to wipe the mat with a damp cloth, pat it dry and let it rest for 24 hours before the first use. This gives the mat the opportunity to air out and be ready to play on!

Our EVA playmats can present slight color differences in different puzzle pieces. This is proper to the production technique. Moreover, this contributes to the playful, organic and animated character of the playmat. A real cloud simply has many differences in hues, colors and shapes as well, and that’s what makes it so beautiful. This way every mat is unique.

Another characteristic of EVA is that the foam might exhibit some small air bubbles, from during production. This is not a production error, but a property of the material used.